Check out our Frequently Asked Questions below. If you still need help please contact us.
General
Current Processing Time
We strive to get your order out as soon as possible. Our current processing time is 2-5 business days. These business days do not include weekends or holidays.
Custom orders, tee-shirts, resin tags, etc, have a processing time of about one week.
Where is your retail store located and hours?
We are located in the historical Grand Pacific Junction shopping district.
Our address
8065 Columbia Rd, Olmsted Falls, OH 44138
Hours
Tues-Friday: 11:00-6:00pm
Saturday 11:00-7:00pm
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Shipping
Where do you ship to?
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How long does shipping take?
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How do I track my order?
Answer here
Returns
How do I return an item?
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How long does it take to process my return?
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Can I exchange for a different item?
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How soon will I receive my refund?
Once we have received and inspected your return, we will notify you know if the refund was approved or not. If approved, we will issue the refund within 2 days and you will receive email confirmation. It can take up to 5-7 business days for this to be reflected in your account.